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A book that won’t open, a chapter in the wrong order, a recording that doesn’t match its text, a title you wish the library held — or anything else. It reaches the person who runs the library, and every message is read.

If a book is misbehaving, its title and what you were doing at the time is usually enough to find it. On the app, your device and iOS version help too. Common questions are answered on the support page.